Carrier FAQ’s

How do I retrieve my password if I have forgotten it?

Contact Carrier Resources at 800.811.0083 and please have your MC# handy.

Can I get a dedicated lane?

This varies by office. Start by contacting your local Allen Lund Company office.

What are the Allen Lund company payment terms?

Our payment terms are as follows:
Direct to a Carrier – ALC payment 14 days after the approval date of paperwork.
Submitted to Factoring Companies – ALC payment 30 days after the approval date of paperwork.

How much can I get for a fuel advance?

40%, but only after you have picked up your load.

Who do I talk to if there is a question about a deduction?

Contact the office you booked the load with.

How do I check my payment status?

Call the office you booked the load with. Be sure to have your Load ID# handy. You can find your ID# on the load confirmation sheet.

Does the Allen Lund Company offer electronic deposit?

Yes, in fact it is our preferred method of payment. You will need the following to qualify:

  • A completed Automatic Deposit (ACH) form with a voided check (the form can be downloaded here)
  • An email address in order to receive notifications

Does the Allen Lund Company offer Quick Pay?

The Allen Lund Company offers Quick Pay in the form of a Comchek.

Is there a fee for a Comchek/Quick Pay?

Yes, the fees are 2% or $25, whichever is greater.

Are there restrictions to receiving Comcheks/Quick Pay?

Yes. If you factor your bills, you must have permission in writing from your factoring company allowing advances.

What is the cut-off time for getting a Comchek settlement?

Please call your broker by 4:30 p.m., this will provide them with enough time to enter and update any required information in order for the file to be invoiced and paid.

My question is not listed here, who can I call?

Email our Carrier Resources department at carrierresources@allenlund.com or call 800.811.0083.

Still Have Questions?

We are committed to helping you find the answers you are looking for.

General Questions Call 800.777.6142

Carriers, for more information email our Carrier Resource department at carrierresources@allenlund.com or call 800.811.0083.